Terms & Conditions

These Terms & Conditions govern use of the Rina Waves website and the process of requesting, purchasing and receiving yacht charter brokerage, coordination and concierge services from RINA WAVES LLC.

Submitting a request through the website does not itself create a confirmed booking. A binding booking arises only when the applicable written proposal, charter agreement or service confirmation has been accepted, the required payment has been received, and the relevant yacht or supplier has confirmed availability in writing.

Rina Waves is operated by RINA WAVES LLC, a Limited Liability Company registered in Georgia under Company ID 404812075.

Legal address: Georgia, Tbilisi, Krtsanisi district, Nino and Ilia Nakashidze str., N1, Flat N3, Building N3. Email: hello@rinawaves.com. Phone: +45 32 33 09 64. Customer service hours: daily, 10:00–18:00 London time.

Depending on the requested service, Rina Waves may act as a yacht broker, booking coordinator, concierge intermediary or direct provider of coordination services.

Yachts, transfers, aviation, accommodation, restaurants, beach clubs, provisioning, diving, sea toys and other elements may be supplied by independent third parties. Their disclosed contracts, cancellation conditions, operating rules and safety requirements may apply in addition to these Terms.

All yacht charter and concierge pricing is quote-based because cost depends on dates, destination, duration, yacht or supplier availability, number of guests, taxes, local fees and requested services.

Before payment, the client will receive a written proposal, invoice or agreement stating the applicable currency, price, payment schedule and known mandatory charges. Unless stated otherwise in writing, prices are quoted and charged in EUR.

A quotation may expire or change if availability, supplier pricing, exchange rates, taxes or requested services change before confirmation. Rina Waves will not charge a materially increased amount without the client’s agreement.

Payment deadlines and instalments are stated in the applicable proposal, invoice or agreement. Failure to pay by the stated deadline may result in loss of availability or cancellation of the provisional reservation.

Payment processing may be provided by a regulated third-party payment provider. The client is responsible for using an authorised payment method and for any bank, card issuer or currency conversion charges imposed outside Rina Waves.

Where a payment is made before final supplier confirmation, the booking remains subject to that confirmation. If confirmation cannot be obtained and no acceptable alternative is agreed, any refundable amount will be handled under the Cancellation & Refund Policy and the applicable written agreement.

The client must provide accurate names, contact details, guest information, travel dates, identification details where required, medical or accessibility information relevant to safe delivery, and any other information reasonably requested for the booking.

The client is responsible for passports, visas, insurance, licences, travel permissions and compliance with the rules of the yacht, captain, marina, airport and service providers.

Materially inaccurate or late information may cause delay, additional cost or inability to deliver a service. Any resulting third-party cost may be charged to the client where permitted by the applicable agreement and law.

Requests to change dates, route, yacht, guest count or services are subject to availability and may require repricing or additional supplier charges.

Rina Waves will explain known cost consequences before implementing a material change whenever reasonably possible. A change is confirmed only after written approval and, where applicable, payment of the revised amount.

Yacht operations and travel services may be affected by weather, sea conditions, mechanical issues, port restrictions, government action, strikes, health events, safety decisions or other circumstances outside reasonable control.

The captain retains authority over navigation and safety. Routes, departure times and activities may be changed where reasonably necessary for safety or legal compliance.

Where a material service cannot be delivered, Rina Waves will work in good faith to arrange an alternative, reschedule or determine any refund due under the applicable supplier terms, written agreement and law.

Clients should report an issue as soon as reasonably possible so that Rina Waves and the relevant supplier have an opportunity to investigate and, where possible, correct it during the trip.

Formal complaints may be sent to hello@rinawaves.com with the booking reference, date, description and supporting evidence. We aim to acknowledge complaints within three business days and provide a substantive response within a reasonable period depending on supplier involvement.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights.

To the extent permitted by law, Rina Waves is responsible for its own contractual obligations but is not responsible for independent acts or omissions of third-party providers beyond the responsibility imposed on Rina Waves by the applicable agreement or law.

Rina Waves is not liable for indirect or consequential losses that were not reasonably foreseeable when the contract was made. Any specific limitation stated in a signed charter or service agreement will apply only to the extent permitted by law.

The website design, text, branding and original materials are owned by or licensed to Rina Waves. They may not be copied, republished or used commercially without prior written permission.

The website must not be used unlawfully, to submit false requests, interfere with security, or attempt unauthorised access to systems or data.

These Terms are governed by the laws of Georgia, subject to any mandatory consumer protections that apply in the client’s country of residence.

The parties should first attempt to resolve disputes in good faith through written communication. Nothing in these Terms removes a consumer’s right to use a competent court, regulator or legally available alternative dispute procedure.

Rina Waves may update these Terms to reflect changes in services, payment methods, law or business operations. The version that applies to a confirmed booking is the version provided or made available when that booking was accepted, unless the parties agree otherwise or a mandatory legal change applies.