Cancellation & Refund Policy

This Cancellation & Refund Policy applies to yacht charter brokerage, coordination and concierge services arranged through RINA WAVES LLC.

Because each booking is bespoke and may involve independent yacht owners, charter operators and local suppliers, the exact cancellation schedule for a confirmed booking is stated in the applicable written proposal, charter agreement, invoice, supplier terms or service confirmation.

Submitting a request or receiving a quotation is free and does not create a cancellation fee.

Before payment and written confirmation, the client may withdraw the request at any time. Availability is not guaranteed until the relevant booking has been confirmed in writing.

After a booking is confirmed, cancellation charges depend on the yacht, supplier, service date and terms accepted by the client. Some deposits, charter instalments, service fees and third-party costs may be non-refundable once committed.

Rina Waves will identify the applicable cancellation terms before payment whenever reasonably possible. Where several suppliers are involved, different cancellation rules may apply to different parts of the booking.

A cancellation request must be sent in writing to hello@rinawaves.com and should include the client name, booking reference, service date and a clear request to cancel.

Cancellation takes effect when the written request is received by Rina Waves, unless the applicable agreement states otherwise. A message sent outside customer service hours may be processed on the next service day, but any mandatory legal right is preserved.

Any refund is calculated using the applicable written agreement, disclosed supplier terms, services already performed, non-refundable third-party commitments, payment processing adjustments and mandatory law.

Where Rina Waves has received funds on behalf of a supplier, the refundable amount may depend on the amount returned or released by that supplier, except where Rina Waves is legally required to refund independently.

Rina Waves does not deduct undisclosed cancellation charges. Any deduction will be explained in the refund calculation or supporting documentation.

A request to change dates, destination, yacht, guest count or services is treated as a change request rather than an automatic cancellation.

Changes are subject to availability and may create additional cost. Where the original booking must be cancelled and rebooked, the original cancellation terms may apply. Rina Waves will explain the known consequences before implementing a material change whenever reasonably possible.

If Rina Waves or a supplier cannot provide a material confirmed service, Rina Waves will work in good faith to offer a reasonable alternative, reschedule the service or determine the refund due under the applicable agreement and law.

Operational changes made for safety, weather, navigation, port restrictions or force majeure are handled according to the charter agreement, supplier terms and applicable law and do not automatically create a full refund.

Where mandatory consumer law grants a right to withdraw from a distance service contract, that right remains available subject to the applicable conditions and exceptions.

If the client expressly requests that a service begin during a statutory withdrawal period, the client may be required to pay for the part of the service already performed. The right of withdrawal may end after the service has been fully performed with the client’s prior consent and acknowledgement, where permitted by law.

Nothing in this Policy limits a non-waivable consumer right.

Once entitlement and amount are confirmed, an approved refund will normally be initiated without undue delay and no later than 14 calendar days where that deadline is required by applicable law.

Refunds are normally returned to the original payment method unless the client agrees to another method and no additional cost is imposed. Banks, card issuers and payment providers may require additional processing time after Rina Waves initiates the refund.

Clients should contact Rina Waves before initiating a payment dispute so that the booking record, supplier response and refund calculation can be reviewed promptly.

Rina Waves may request reasonable supporting information needed to verify identity, payment, booking reference or the basis of the request, but will not require information prohibited by applicable law.

Refund and cancellation requests: hello@rinawaves.com. General customer service hours: daily, 10:00–18:00 London time.

RINA WAVES LLC, Company ID 404812075. Legal address: Georgia, Tbilisi, Krtsanisi district, Nino and Ilia Nakashidze str., N1, Flat N3, Building N3.